Business IT support

We're dedicated to helping your company with solutions designed specifically for your needs, ensuring your technology not only meets but exceeds your expectations.

3RS IT

Business IT support services

From proactive monitoring to prompt assistance, we offer a spectrum of IT support services meticulously designed to keep your business running smoothly.

NETWORK MONITORING

Network monitoring
24/7 -365

Experience the assurance of uninterrupted business operations with our round-the-clock server and network proactive monitoring services.

WORKSTATION MONITORING

Workstation monitoring
24/7 - 365

Keep every workstation at peak performance levels, thanks to our continuous, 365-day monitoring services.

INCIDENT TRACKING

Incident
tracking

With our real-time incident tracking, we ensure that issues are identified and resolved before they can impact your business.

MONTHLY SERVICE REPORTS

Monthly service delivery reports

Transparency is key, which is why we provide monthly reports that give you insights into our service performance and your IT health.

SECURITY PATCHES UPDATES

Security patches and updates

Stay ahead of vulnerabilities with timely security patches and updates, maintaining the integrity of your IT infrastructure.

REMOTE

Remote & on-site support

Need instant assistance? Our telephone and email support services are just a call or click away, always ready to provide timely solutions.

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Our team: the backbone of your IT success

Our team is your strategic partner in all things IT, ensuring your business runs seamlessly and efficiently. We're a unique blend of tech experts, each specialising in different aspects of IT.

From network engineers to cybersecurity analysts, our diverse team ensures that you have a full suite of IT expertise at your disposal. Our mission is simple: to provide you with intelligent, cost-effective solutions that help your business thrive.

We pour our hearts and souls into our work, keeping in tune with the latest tech trends while always having your company's individual needs and goals in mind. We're not just offering services; we're building long-term relationships based on trust, efficiency, and mutual growth.

Network monitoring
24/7-365

We continuously monitor our servers and networks to ensure your business stays operational around the clock. If anything, unusual pops up, we quickly handle it to minimise any disruptions and keep things running smoothly.

But our service goes beyond just spotting problems. We proactively enhance server performance, optimise how resources are used, and carry out preventive maintenance. This means your servers do more than just work—they perform at their best.

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Workstation monitoring 24/7-365

We keep a watchful eye on every workstation in your organisation, identifying and addressing issues before they disrupt your workflow. With us, you can focus on what you do best—running your business.

Beyond just monitoring, we delve into performance analytics. We understand the software and tools that each department uses and ensure they are optimised for maximum productivity and minimum downtime. In a nutshell, we take care of the tech so you can take care of your business.

Incident tracking

Our incident tracking system is all about speed and clarity. We quickly identify and resolve issues, logging each incident and keeping you updated in real time to ensure fast solutions.

We also analyse the root causes of these incidents to give you a thorough diagnostic review. This helps us prevent similar problems in the future, making your IT infrastructure stronger and more reliable.

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Monthly service delivery reports

Our detailed monthly reports provide a health of your IT infrastructure. They offer actionable insights that help you manage your technology investments more effectively.

These aren't just dry lists of data; they paint a picture of your IT health, pinpointing areas for improvement. Using graphs, metrics, and clear narratives, we turn complex data into easy-to-understand information, helping you to make well-informed decisions.

Security patches and updates

We regularly update and patch your systems to safeguard against potential security risks, ensuring your business data and customer information remain secure.

Security is an ever-evolving landscape, and we stay ahead by continuously researching new threats and vulnerabilities. Each patch and update are rigorously tested before implementation, minimising any risk of incompatibility or system disruption.

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Remote and on-site support

We know that problems can pop up unexpectedly. That's why our dedicated support team is always ready to help you, whether it's over the phone or via email, ensuring you get the solutions you need right when you need them.

But our help doesn’t stop at quick fixes. We also provide detailed consultations, offering strategic advice that’s specifically tailored to meet your unique challenges and goals.

With 3RS IT Solutions, you’ve got a partner who's just a call or click away, always prepared to help you.